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Post by indiana1234 on Jun 14, 2010 16:26:26 GMT -5
I broke the plastic ramrod thimble on my Knight LK-93. I called knight customer service to order a new one. The sales rep said a lot of guys who break these replace them with a steel one they have (broken plastic ramrod thimbles must be a common occurrence). So I tell him I want a steel one. When I asked the price he didn't know the exact price, but it was probably four or five dollars plus shipping (he didn't know the shipping cost either). This was a BIG learning experience for me. I got the thimble today and Knight billed my credit card $17.59! $17.59 for a thimble that replaced the one with a history of breaking. I really like my Knight rifles. I have two. I realize it was my own fault for ordering without knowing the exact price, but I feel like I was really taken to the cleaners.
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Post by rjhans53 on Jun 14, 2010 18:26:04 GMT -5
I'd call or e-mail customer service, tell them that you was expecting maybe 5 bucks pluse 5 for priority mail and that you think you got hosed, it can't hurt and might help
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Post by billyzink on Jun 14, 2010 22:56:31 GMT -5
Just thinking out loud here . I wonder if that price was really out of line ? These companies need to pay their help. This guy you talked to had to take the time to talk to you, take the time to either hunt up the part himself and get it shipped or maybe it involved another employee in the shipping department? He probably had a half hour in this or more. That does not figure any overhead before you even make the payroll. Again I am just thinking about this and maybe generating some constructive discussion, not trying to cause a argument!
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Post by topusmc on Jun 15, 2010 5:58:27 GMT -5
I have ordered KRB7 breach plugs, (4). I have been quoted $22.00, $20.00, and $15.00 . The last time was $20,00 and I got billed $15.00, but the time before I was quoted $15.00 and billed $20,00. The customer service person said he could not tell me the price because the order had to be sent some place else, he just took the orders. One location taking orders, another location shipping them, sounds like they don't have the same info tagged to an item.
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Post by bp45cal on Jun 15, 2010 6:18:24 GMT -5
billy if the help can't tell you the price and dosen't know the cost of shipping he's NOT much help is he??? and i would have to say over paid as well
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Post by billyzink on Jun 15, 2010 18:11:06 GMT -5
billy if the help can't tell you the price and dosen't know the cost of shipping he's NOT much help is he??? and i would have to say over paid as well I am under the impression they are in the middle of just being bought out by another company. I have been through that, it makes things a little tough for a while!!! |
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Post by Deleted on Jun 15, 2010 18:43:59 GMT -5
Sounds like a part they should replace for free IMO.
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Post by rossman40 on Jun 16, 2010 17:39:55 GMT -5
International Truck did about the same thing. On the 8000 series trucks the heater/AC fan motor would only last about 15 months if you were lucky (less then 9 months usually). Instead of warranty or upgrading the OEM replacement they came out with a HD version. Now of course if you took a truck to the dealer for repair or just asked for a replacement motor guess which motor you got from the dealer.
I looked into getting the pillars made on a CNC machine. From local shops it ran from $4 to $6 per piece on a 350 piece run. And that was me paying for the metal and delivering to the shop.
I think Knight farmed out a lot of the piece work. What your seeing with the breechplugs is maybe different batches that each had a different bid price. Nowadays companies have accountability on production cost that is unbelievable compared to say 30 years ago. I was at one shop and for general purpose bits, mills and even sandpaper the guy goes up to like a big vending machine and swipes his ID badge and then types in the job number and what tool he needs and it spits it out like a big candy machine. All the machines are computer controlled, you have to log on and tell it the job number before the machine will turn on. At the end of the day the computer can spit out exactly how much cost was involved for each job.
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Post by boarhog on Jun 17, 2010 1:38:57 GMT -5
I own a small music store. Our minimum labor charge is $25.00, and we certainly don't make money at that price. There are built in costs attached any time we write up a repair ticket, and I don't have room here to begin making a partial list. If we have to ship anything, we lose more money, even if we add a handling fee to the actual UPS, or Postal charges. The scope I returned today cost $13.00 to ship, plus the time it took to find a proper sized box, pack and tape it up, write up the letter and shipping label to go with it, drive to the Post Office, and wait in line 30 minutes. If I were charging a customer for the service, I would have to charge $75.00 minimum nuisance fee for all the trouble.
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Post by indiana1234 on Jun 21, 2010 17:16:00 GMT -5
What if you manufactured music instruments and there was a history of a certain part breaking through no fault of the customer. Wouldn't you want to make it right with him? At least give him a break?
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Post by Deleted on Jun 21, 2010 23:48:55 GMT -5
just did a little customer service with caldwell today. The elevation locking knob cracked. After taking my info she said, Ok it will go out in the main tomorrow.
The day before that i emailed Truglo as my ghost ring sight screw punched through and the sight fell off. Customer service through the email took 1 day and it was going out in the mail.
All free replacements of course.
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