What would you do?
Dec 21, 2014 22:30:28 GMT -5
Post by dannoboone on Dec 21, 2014 22:30:28 GMT -5
Try to make this as short as possible.
Early last spring I got a Marlin XT-22. Made a mistake of not taking it apart for over
a month and that lost my chance of taking it back to the store.
The barrel was touching the wood stock on one side so I relieved that area and reassembled.
Upon tightening the forearm screw, the barrel was pulled tight to one side of the forearm.
Took it apart again and found the dovetail in the barrel for the takedown screw stud appeared
to be cut at an angle so the installed stud was not 90* to the action. Later saw the sight
on top of the barrel was not at the correct position in relation to the receiver. No doubt
about it, the barrel is pinned a few degrees off where it should be.
Three successful calls with several call attempts mixed in, ONE person at customer disservice
finally gave me the correct information for returning the rifle. UPS picked it up a couple
days later. Three days later I get an email from Remington stating they had picked it up from
Marlin. Oh yes, and email messages from both Marlin and Remington were "No Reply" headings, so
one cannot respond to their messages.
The above information was in notes both on the box and taped to the barrel inside.
A couple weeks later, the rifle came back. In the box was some type of work order stating
they had cleaned the rifle. Both bore and exterior of the rifle were spotless when I sent
it to them since I had cleaned all their manufacturing crud out and off of it first time I dis-assembled it. They also sent a supposed group that it shot but failed to mention the yardage.
The real problem had not been addressed.
So what can a guy possibly do now to get the situation corrected? Two people at CS outright
lied to me about getting the rifle back to them. No way can I even bed the stock since the
crooked takedown screw stud would become mechanically locked in the stock, and the action/barrel
would be permanently bedded to the stock. Bedding would keep the stock from being pulled to the
barrel on that one side, but being permanently bedded is not an option I care to consider.
Anyone know of any recourse now?
Oh, and I was patient and nice with these retards throughout communications with them.
Early last spring I got a Marlin XT-22. Made a mistake of not taking it apart for over
a month and that lost my chance of taking it back to the store.
The barrel was touching the wood stock on one side so I relieved that area and reassembled.
Upon tightening the forearm screw, the barrel was pulled tight to one side of the forearm.
Took it apart again and found the dovetail in the barrel for the takedown screw stud appeared
to be cut at an angle so the installed stud was not 90* to the action. Later saw the sight
on top of the barrel was not at the correct position in relation to the receiver. No doubt
about it, the barrel is pinned a few degrees off where it should be.
Three successful calls with several call attempts mixed in, ONE person at customer disservice
finally gave me the correct information for returning the rifle. UPS picked it up a couple
days later. Three days later I get an email from Remington stating they had picked it up from
Marlin. Oh yes, and email messages from both Marlin and Remington were "No Reply" headings, so
one cannot respond to their messages.
The above information was in notes both on the box and taped to the barrel inside.
A couple weeks later, the rifle came back. In the box was some type of work order stating
they had cleaned the rifle. Both bore and exterior of the rifle were spotless when I sent
it to them since I had cleaned all their manufacturing crud out and off of it first time I dis-assembled it. They also sent a supposed group that it shot but failed to mention the yardage.
The real problem had not been addressed.
So what can a guy possibly do now to get the situation corrected? Two people at CS outright
lied to me about getting the rifle back to them. No way can I even bed the stock since the
crooked takedown screw stud would become mechanically locked in the stock, and the action/barrel
would be permanently bedded to the stock. Bedding would keep the stock from being pulled to the
barrel on that one side, but being permanently bedded is not an option I care to consider.
Anyone know of any recourse now?
Oh, and I was patient and nice with these retards throughout communications with them.