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Post by rjhans53 on Mar 22, 2014 20:08:14 GMT -5
About 20 years ago I purchased a monarch straight 4x. The horizontal dial didn't work, so I sent it back. When I got it back and put it on a rifle, the horizontal dial came off in my hand. In total disgust I put the thing on the shelf and there it sat until 2 months ago. I finally had need of a scope so I finally sent it back in. I got back a new 2.5 x 10 monarch. Oh and both the dials work. I be very pleased with the outcome
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Post by Deleted on Mar 23, 2014 8:51:25 GMT -5
Thats really cool and darn good CS!!
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Post by 12ptdroptine on Mar 23, 2014 9:07:04 GMT -5
20 years later is good service?.....
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Post by Deleted on Mar 23, 2014 9:44:29 GMT -5
20 years later is good service?..... To take care of a scope that's been sitting for some 20 years..... and send a brand new one, no qustions asked....Yeah I'd say so. |
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Post by dannoboone on Mar 23, 2014 9:47:00 GMT -5
20 years later is good service?..... Apparently, a new generation of CS.  |
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Post by Deleted on Mar 23, 2014 9:48:30 GMT -5
Send that broken Zeiss back in 2034 and see if you get a new one in your mailbox with 0 questions asked.
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Post by Deleted on Mar 23, 2014 10:33:08 GMT -5
How is it bad customer service? He didn't wait 20 years for a replacement. He just finally got around to mailing it back for a replacement. You did well and an upgrade to boot!!
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Post by 12ptdroptine on Mar 23, 2014 13:10:48 GMT -5
I would say the customer service was terrible when he sent it back for repairs and it fell apart upon its return... I would have probably let it sit on the shelf for 20 years also. now todays sevice was good... but to tell you the truth I would consider it average for an upper end company...By todays standards. And OhioGuy... I have no fears that 20 years from now Zeiss will honor any warranty issues I might incure. I am so secure in this that I am ordering a couple more tomorrow.  this will make 9 of them in the last 90 days. 8 of those are in the old Conquest line. And one in the new HD line. Yup I got lottsa confidence in their customer service. Thanks Drop |
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Post by Deleted on Mar 23, 2014 14:02:58 GMT -5
Dad always said. Anyone can buy all the air jordans they want or can afford, but that will never make them an NBA star. To each his own.
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Post by Deleted on Mar 23, 2014 14:40:30 GMT -5
Back to the real topic. Glad Nikon made good and you also got upgraded in the process. Happy shooting and hopefully it serves you well.
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Post by 12ptdroptine on Mar 23, 2014 15:38:10 GMT -5
Your right ohioguy. Nikon stood up.
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Post by rjhans53 on Mar 23, 2014 19:01:44 GMT -5
You are correct that I AM THE ONE that left it on the shelve for 20 years, If I would of turned around and sent it back in right away it would of probably been corrected 20 years ago and the # of burris fulfield II that I have would of been a lot less. I got carried away in my ramblings the whole deal was I sent in a broke 20 year old scope and got a better one back with 0 hassle. I would say the CS that I received today was really good.
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Post by 12ptdroptine on Mar 24, 2014 5:52:41 GMT -5
Yes i would say it was also
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