kb
Forkhorn
Posts: 76
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Post by kb on Jan 25, 2009 5:53:37 GMT -5
Last Nov I successfully put a double load (powder and bullet on top of another powder and bullet) thru my ML, shot it and bulged my barrel. Link: dougva.proboards.com/index.cgi?action=display&board=Savage&thread=10626&page=1#102194After talking with Joe DeGrande at Savage, I sent my ml off to Savage to have it checked out (last November). Well I got a call from Joe this week, and my gun is on its way back to me - WITH A NEW BARREL INSTALLED! When I asked how much, Joe replied ' NO CHARGE'! He is just interested in keeping us Savage shooters happy and shooting Savages. Yes it took a while, and I missed NY's deer season all together, but it really was my own dumb mistake. ( In the mean time, I had purchased a used barrel off the board to replace my damaged barrel - I'll hold onto it should I get stupid again...  ) Anyway, I just wanted to post that Savage is really standing behind their products and customers. I was considering the purchase of another brand of rifle for varmints, but now I know it will be a Savage. Thank You Joe for a great customer service experience, kb |
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Post by Richard on Jan 25, 2009 6:37:54 GMT -5
kb...........Good to hear Savage (Joe) is still backing their products!
Richard
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Post by bigmoose on Jan 25, 2009 7:30:18 GMT -5
Ive posted this many times, but once again.
Joe DEGrande is the Babe Ruth of customer service.
Or put another way, he has no peer
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Post by dougedwards on Jan 25, 2009 8:46:24 GMT -5
I also just sent my Savage to Joe. But the strange thing is my bulge seems to be about 2" from the muzzle!! I have no idea how it could have happened but when I push a saboted bullet down the bore, not long after it passes the crown area it just slides for about and inch then becomes stiff to push again. When I called Joe to explain the situation to him and he was also perplexed as to how that is possible. Anyway I do have all the confidence in the world that SavageArms will get to the bottom of it and do what is right. They always have in the past.
Doug
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Post by dave d. on Jan 25, 2009 8:54:35 GMT -5
:)joe is a top notch guy...
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Post by KerryB on Jan 25, 2009 9:28:44 GMT -5
I figure that good customer service doesn't cost Savage money. A replacement barrel costs Savage very little. The incredible reputation that they have gained just by practicing good customer service.........................PRICELESS! They know what they are doing and it is paying off!  |
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Post by joe21a on Jan 25, 2009 10:23:28 GMT -5
I am glad the Savage to care of you problem and I am sure you will be much more careful as you shoot the ml. This is a sport that needs much attention to detail. We are very lucky the Savage is built strong but even one of these could come apart some day and cause a lot of personal injury. The double load and leaving the ram rod in the barrel are the two main reasons for a bulged barrel. You should have a mark on your ram rod so that you can tell if your bullet is seated all the way down on the powder and it would also let you know if you have a second load in the barrel by mistake. I used red electrical tape until I found my main load. As for shooting the ram rod I can think no solution and have trouble understanding how it happens except maybe on a 2 shot at an animal. Guess you could tie a large red flag on end of it.!!!!
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Post by chuck41 on Jan 25, 2009 10:27:46 GMT -5
Amazing. Simply amazing!!!
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Post by fowlplay on Jan 25, 2009 11:53:31 GMT -5
kb, Glad you got your gun back. IMO it is not a mistake if you and others learn from it. I know I have changed my loading routine because of all you double loading, ramrod shooting guys. When I'm in the market for a new rifle, Savage will get the call because of there excellent customer service. Made in America doesn't hurt either. Steve |
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Post by jims on Jan 25, 2009 12:23:33 GMT -5
Doug: Was it a blued or stainless barrel? I seemed to recall that more were with stainless even though there seems to be more blued ones in use.
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Post by dougedwards on Jan 25, 2009 14:50:06 GMT -5
Doug: Was it a blued or stainless barrel? I seemed to recall that more were with stainless even though there seems to be more blued ones in use. This one was blued. |
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Post by bigbuckslayer on Jan 25, 2009 14:53:05 GMT -5
Can`t beat that kind of service,,,,,,,,,,
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Post by mshm99 on Jan 25, 2009 15:44:45 GMT -5
The true test of a product is not when everything is as it should be, the test is when something is not quite right. Time and time again Joe has proven ,"you can't buy a bad Savage MLII"
Nuff sed.
mshm
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Post by mike3132 on Jan 25, 2009 18:34:56 GMT -5
Joe Degrande, you da man! Mike
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Post by whyohe on Jan 25, 2009 19:44:38 GMT -5
thagt is why i bought my dad a savage 243!! and it shoots GREAT! my next rifle will be a savage too.
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ronc
Spike
Posts: 40
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Post by ronc on Jan 25, 2009 20:56:18 GMT -5
I also just sent my Savage to Joe. But the strange thing is my bulge seems to be about 2" from the muzzle!! I have no idea how it could have happened but when I push a saboted bullet down the bore, not long after it passes the crown area it just slides for about and inch then becomes stiff to push again. When I called Joe to explain the situation to him and he was also perplexed as to how that is possible. Anyway I do have all the confidence in the world that SavageArms will get to the bottom of it and do what is right. They always have in the past. Doug I also bought a new Savage ML stainless camo this fall for a new member of our club that has a bulge about 2" from the muzzle. It is "loose" for about 3". We didn't get it until just before season and I noticed it while cleaning the barrel before we shot it. The gun would only shoot 3 to 4 inch group's but he used it anyway. He still managed to kill 5 deer with it by keeping his shots under 100 yds. He said it still shot better than his old muzzle loader and is sold on smokeless forever. Now that the season is over I plan to send it in to Savage for barrel replacement. It's good to know some manufacturers still know how important it is to take care of their customers. Ron |
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Post by jims on Jan 25, 2009 21:41:16 GMT -5
Any thoughts on these bulges near the muzzle, an obstruction? I understand the bulges near the breech but the muzzles ones puzzle me.
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Post by huntingmike on Jan 25, 2009 22:10:20 GMT -5
With that kind of service savage will continue to be in business a long time!
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ronc
Spike
Posts: 40
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Post by ronc on Jan 25, 2009 23:10:08 GMT -5
Any thoughts on these bulges near the muzzle, an obstruction? I understand the bulges near the breech but the muzzles ones puzzle me. I don't have any idea on mine as it was like that before I shot it the first time. I normally shoot 42 grs of N110 with a 250 gr SST in most of the Savages but had to go down to 40 grs to not blow the sabot. |
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Post by craigf on Jan 26, 2009 11:37:06 GMT -5
This is why I own 3 Savages. There are many fine firearm manufactures, Savage included, but I want to give my hard earned money to a company that I like how they do business. Savage/Joe writes the book on this one!
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